What is Delighted?
Delighted is a turnkey customer feedback platform trusted by leading brands like Uber, Slack, Instacart, and Target. With its intuitive interface, multi-channel survey distribution, and real-time analytics, Delighted makes it easy to measure Net Promoter Score (NPS), customer satisfaction (CSAT), and other key experience metrics.
Key Features
- Multiple Survey Types – NPS, CSAT, 5-star ratings, smileys, and custom surveys
- Multi-Channel Distribution – Send surveys via email, SMS, web, in-app, or kiosk
- 30+ Languages – Collect feedback from patients in their preferred language
- Real-Time Analytics – Instant reporting with built-in dashboards and insights
- Smart Logic – Adjust follow-up questions based on responses
- 750+ Integrations – Connect with Salesforce, HubSpot, Slack, Zendesk, and more
Integration with ClinicMinds
ClinicMinds integrates with Delighted through Zapier, enabling automated feedback collection from your patients at key moments in their journey.
How It Works
When events occur in ClinicMinds—such as a completed treatment, appointment, or patient registration—a survey can automatically be sent to the patient via Delighted. Capture feedback in real-time without manual effort.
The Power of This Integration
Your First-Party Data, Supercharged
ClinicMinds is your single source of truth for patient data. Every detail about your patients lives in one secure system:
- Patient Profiles – Complete contact information and demographics
- Treatment History – Which procedures they’ve had and when
- Geographic Data – Where your patients are located
- Visit Frequency – When they last visited your clinic
- Treatment Preferences – Types of procedures they’re interested in
Automated Feedback Collection with Delighted
By connecting ClinicMinds to Delighted, you can automate patient surveys based on clinic events:
| Event in ClinicMinds | Survey Action in Delighted |
|---|---|
| Treatment completed | Send NPS or CSAT survey |
| First appointment finished | Send new patient experience survey |
| Patient not visited in 6+ months | Send win-back feedback survey |
| Consultation completed | Send consultation satisfaction survey |
| Package or membership purchased | Send onboarding experience survey |
| Support interaction resolved | Send service quality survey |
Use Cases
1. Net Promoter Score (NPS)
Measure patient loyalty automatically after treatments. Track how likely patients are to recommend your clinic and identify promoters and detractors.
2. Post-Treatment CSAT
Send customer satisfaction surveys immediately after treatments. Capture feedback while the experience is fresh and response rates are highest.
3. New Patient Experience
Survey first-time patients to understand their initial impressions. Use insights to optimize the onboarding journey and reduce drop-off.
4. Treatment-Specific Feedback
Create targeted surveys for specific procedures. Gather detailed feedback on Botox, laser treatments, or other services to improve quality.
5. Real-Time Alerts
Get instant notifications when patients leave negative feedback. Respond quickly to resolve issues before they escalate.
Benefits
- Save Time – Automate survey distribution based on clinic events
- Increase Response Rates – Beautiful, mobile-optimized surveys that patients actually complete
- Real-Time Insights – Instant access to feedback with built-in dashboards
- Multi-Language Support – Survey patients in 30+ languages
- Actionable Data – Tag and segment feedback for deeper analysis
- Close the Loop – Respond to feedback directly from the platform
Getting Started
The ClinicMinds-Delighted integration is available through Zapier. Contact our support team to learn how to connect your accounts and start collecting patient feedback automatically.
Turn patient feedback into actionable insights. With ClinicMinds and Delighted, you can automate NPS and CSAT surveys, measure satisfaction in real-time, and continuously improve your clinic’s patient experience.