What is SurveyMonkey?
SurveyMonkey is the world’s leading online survey platform, trusted by over 250,000 organizations worldwide. With AI-powered survey creation, 500+ templates, and advanced analytics, SurveyMonkey makes it easy to collect, analyze, and act on patient feedback.
Key Features
- AI-Powered Survey Builder – Generate custom surveys from a single prompt with Build with AI
- 500+ Templates – Professional survey templates for every use case
- 25+ Question Types – Multiple choice, rating scales, open-ended, and more
- Advanced Analytics – AI-powered analysis that turns responses into actionable insights
- 200+ Integrations – Connect with your existing tools and workflows
- HIPAA Compliant – Enterprise-grade security for handling sensitive health information
Integration with ClinicMinds
ClinicMinds integrates with SurveyMonkey through Zapier, enabling automated survey distribution and seamless feedback collection from your patients.
How It Works
When events occur in ClinicMinds—such as a completed treatment, appointment, or patient registration—a survey can automatically be sent to the patient via SurveyMonkey. Collect feedback at the right moment without manual effort.
The Power of This Integration
Your First-Party Data, Supercharged
ClinicMinds is your single source of truth for patient data. Every detail about your patients lives in one secure system:
- Patient Profiles – Complete contact information and demographics
- Treatment History – Which procedures they’ve had and when
- Geographic Data – Where your patients are located
- Visit Frequency – When they last visited your clinic
- Treatment Preferences – Types of procedures they’re interested in
Automated Feedback Collection with SurveyMonkey
By connecting ClinicMinds to SurveyMonkey, you can automate patient surveys based on clinic events:
| Event in ClinicMinds | Survey Action in SurveyMonkey |
|---|---|
| Treatment completed | Send post-treatment satisfaction survey |
| First appointment finished | Send new patient experience survey |
| Patient not visited in 6+ months | Send feedback survey on why they haven’t returned |
| Consultation completed | Send consultation feedback form |
| Package or membership purchased | Send onboarding experience survey |
| Patient birthday | Send annual check-in survey with special offer |
Use Cases
1. Post-Treatment Feedback
Automatically send satisfaction surveys after every treatment. Understand what patients loved and identify areas for improvement.
2. Net Promoter Score (NPS)
Measure patient loyalty with automated NPS surveys. Track how likely patients are to recommend your clinic to others.
3. New Patient Experience
Send surveys to first-time patients to understand their initial experience. Use insights to optimize the onboarding journey.
4. Treatment-Specific Surveys
Create targeted surveys for specific treatments. Gather detailed feedback on Botox, laser treatments, or other procedures.
5. Win-Back Campaigns
Survey patients who haven’t visited in a while to understand why. Use feedback to improve retention and re-engage dormant patients.
Benefits
- Save Time – Automate survey distribution based on clinic events
- Increase Response Rates – Send surveys at the perfect moment when experiences are fresh
- Actionable Insights – AI-powered analytics turn feedback into improvements
- Improve Patient Satisfaction – Act on feedback to enhance the patient experience
- Build Reputation – Identify happy patients for reviews and testimonials
- HIPAA Compliant – Secure handling of sensitive patient feedback
Getting Started
The ClinicMinds-SurveyMonkey integration is available through Zapier. Contact our support team to learn how to connect your accounts and start collecting patient feedback automatically.
Turn patient feedback into actionable insights. With ClinicMinds and SurveyMonkey, you can automate surveys, measure satisfaction, and continuously improve your clinic’s patient experience.